Your browser does not support JavaScript!
Smart Support
Phone: 01268 457 814
flinked in twitter email
>>Effective Marketing
Smart Support Effective Marketing
Understand your products, who your customers are, why they buy from you and how to attract more of them. Click for more
>>Sales Growth
Smart Support Sales Growth
Consider the steps that make up your sales process and what you can do to refine them so that you win more business. Click for more
>>Operational Efficiency
Smart Support Operational Efficiency
Explore how your business can operate more efficiently so that you maximise your output and reduce the resources you need.Click for more
>>Optimising People
Smart Support Optimising People
Find out how to develop great teams made up of talented and motivated people working together to achieve their common goals.Click for more
>>Financial Clarity
Smart Support Financial Clarity
Effective business management starts with your financial numbers, make sure you know what they mean and how you can improve them.Click for more

Recommended Books

How is it that some businesses manage to flourish and become financially successful, and yet many do not?

How do they accomplish what seems to be magical success? It is a matter of viewing cash flow management with a bit of a different viewpoint, learning that the old tools, while useful for certain things, are not adequate by themselves, and not making the fatal mistakes that many business owners make in managing their company’s money....

transparent gif
A Step-by-Step Guide to Effective Delegation

Do you want more time in your day to do the things only you can do?
Do you want some time to do the work that you know (if only you had the time!) would get you some great results? You know the type of thing – talking to clients, planning, building stronger relationships with your employees, thinking, getting a life!

Click on the cover to buy the book

transparent gif

Process improvement is all about making things work better, whether this is because a process is deemed to be broken or because we know it could be better. When you use your business’ information to create Key Performance Indicators (KPIs) that help you to drive the right kinds of improvement then the rate of change can be so much faster.

transparent gif

The Secret of Selling Anything is not about clichés, empty slogans, the “right” answers, positive thinking, or other ridiculous ideas that coerce the reader into a cookie-cutter mold you must fit into in order to be a better salesman. The author debunks all of those fallacies and describes the proper way to actually get things done and deliver exactly what it is that the customer wants. As an introvert, the book was a breath of fresh air, assuaging the angst that comes with the assumption that all successful salespeople must be inherently energetic, aggressive, and talkative.

transparent gif

Effective planning of your tax affairs to help your business save money Every profitable business in the UK has to pay tax, but some small businesses pay more tax than is necessary. This book examines the tax liabilities that the owners or managers of small businesses need to bear in mind and explains how to manage these tax requirements in the best possible way.......

transparent gif

Leadership isn’t complicated – keep it simple and make it count. This new edition of Steve Radcliffe’s uniquely powerful, successful and practical framework will show you how to develop faster as a more confident and capable leader.


This compact, instantly-applicable guide to developing leadership skills contains practical insights, straightforward actions and plain guidelines to accelerate your growth as a leader.

transparent gif

The choices we make, the words we say, and the actions we take not only impact our lives, but also the lives of those around us. When you aim to improve yourself, remember that your changes will inevitably inspire others to improve.

transparent gif

How management can effectively rid themselves of ‘monkeys’ – other people’s responsibilities that cling to them and prevent them managing efficiently.

This book explains in simple-minded if abstract terms how to achieve a balance between supervision and delegation for reduced tension and improved productivity in the workplace.

‘There is a high correlation between self-reliance and morale,’ stress the authors. With humour and logic they describe the delicate business of assigning monkeys to the right masters and keeping them healthy, i.e., fed and cared for: ‘… if monkeys are managed properly, you don't have to manage people so much.’

transparent gif
The 50 Secrets of Trade Show Success:

Everything you need to know to succeed at your next trade show, from maximizing lead generation, through choosing the best giveaways to measuring accurate ROI

transparent gif
Increase your sales faster and easier than you ever thought possible. The purpose of this book is to give you a series of ideas, methods, strategies, and techniques.....
transparent gif




Doubling your business in two years or less isn’t some outlandish aim. It’s a very real and achievable target. We know this because Lee Duncan has used the techniques in this book with hundreds of companies to help them achieve remarkable growth.  Many have achieved growth of 100% or more, with the most successful achieving 500% growth.

Now you can follow the same steps to unlock the potential inside your business.

transparent gif
This book is written for you if you want to get to grips with your marketing but you need a helping hand. It's packed with powerful tips, proven tools and many real-life examples and case studies. If you're looking for commonsense marketing advice that you can implement immediately, you'll find it on every page. You'll learn how to: plan and review your marketing activities, write brilliant copy that generates sales, write sales letters that sells, effectively troubleshoot when your marketing is not delivering, make your website a magnet for visitors and loads more!
transparent gif
This book contains proven steps and strategies for maximizing productivity for your business and professional life, starting with why you need to set goals and how to go about doing it.

In this book, you will find numerous, easy-to-follow ‘Business Habits’ that maximize the likelihood of your business’ success, especially in the long run. Outlined in each chapter are fundamental lessons to help you achieve the greatest productivity and get real results!
transparent gif

Whether you’re an entrepreneur or a manager, The Financial Times Essential Guide to Developing a Business Strategy gives you the tools you need to build a powerful strategy and take your business to the next level.


By using its simple framework, you can achieve success without having to rely on external advisors or consultants. The innovative nine-step strategy process will help you turn your business goals into reality, whilst the lively anecdotes provide illuminating examples of strategy in action.

transparent gif

Most business owners started their company because they wanted more freedom—to work on their own schedules, make the kind of money they deserve, and eventually retire on the fruits of their labours.

Unfortunately, according to John Warrillow, most owners find that stepping out of the picture is extremely difficult because their business relies too heavily on their personal involvement. Without them, their company—no matter how big or profitable—is essentially worthless.

This book explains how to separate yourself from your business, and insodoing make it more valuable

transparent gif

Stop pushing your message out and start pulling your customers in!

People are now increasingly turning to Google, social media, and blogs to find products and services. Inbound Marketing helps you take advantage of this change by showing you how to get found by customers online. Inbound Marketing is a how–to guide to getting found via Google, the blogosphere, and social media sites.  

Inbound Marketing shows you how to get found by more prospects already looking for what you have to sell.

transparent gif
Do you have responsibility for managing cash flow in a small to medium enterprise or as a manager in a larger organisation but have limited financial experience? Do you worry that lack of attention to this crucial aspect of financial management could lead to disaster for your business? 'Teach Yourself Cash Flow Management', written by two leading financial experts, will help employers, managers and consultants to understand more about how to manage cash flow and how it can impact on their business.
transparent gif
There are many differences between a good business and a great business, but they aren't beyond a business leader's control. In From Vision to Exit, Guy Rigby candidly explains how entrepreneurs can develop strategies, plans and tactics to get their businesses to the top. With an easy and engaging style, this book is a definitive and practical guide that covers every business area. From strategy to finance, management to marketing, and business planning to exit, Guy leaves no stone unturned. The result is an authoritative and invaluable tool for entrepreneurs seeking to navigate the minefield of successful growth. Find out everything you wanted to know about how to build a great business but never had the opportunity to ask.
transparent gif

Get your head around company finance. Whether you′re a small business owner or a corporate manager with budget responsibilities, having an understanding of your company′s finances is crucial. This user–friendly guide takes you through all the key elements of UK business accounting, covering everything from evaluating profit margins and establishing budgets to controlling cash flow and writing financial reports.


transparent gif
Practical Accounts and Bookkeeping provides assistance for anyone unfamiliar to accounts either already in the business world or waiting for that crucial moment to enter it. From understanding accounts and why they are important, the legal documents required to prepare accounts, what happens if accounts are not submitted in time and when accounts need to be sent to authorities, to the more complex scenarios of creating a balance sheet using sales ledgers, purchase ledgers and nominal ledgers, this book shows you how in easy to follow steps.
This book will help you make sense of the 'daunting' accounts world. Maybe you will be the one spotting problems in the accounts and explaining them to others using the correct terminology! You will even understand Double Entry bookkeeping, and its importance, alongside how computer software has been designed to simplify the processes.
This book is certain to help non-accountants understand their businesses finances, assisting in making your company as successful as possible.
transparent gif
Michael Gerber's The E-Myth Revisited should be required reading for anyone thinking about starting a business or for those who have already taken that fateful step. The title refers to the author's belief that entrepreneurs--typically brimming with good but distracting ideas--make poor businesspeople. He establishes an incredibly organised and regimented plan, so that daily details are scripted, freeing the entrepreneur's mind to build the long-term success or failure of the business.
transparent gif

Jeffrey Gitomer′s Sales Bible was listed as one of "The Ten Books Every Salesperson Should Own and Read" by the Dale Carnegie Sales Advantage Program. Now completely revised, this book is available for the first time in paperback. The Sales Bible has helped tens of thousands of salespeople all over the world reach their potential and close the big deal. Gitomer gives sales professionals the right answers to the toughest questions:

  • How to make sales in any economic environment
  • Twenty–five ways to get that most–elusive appointment
  • Top–down selling
  • How to fill the sales pipeline with prospects ready to buy
  • How to use the right questions to make more sales in half the time
transparent gif
Stephen R. Covey presents a holistic, integrated, principle-centred approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty and human dignity -- principles that give us the security to adapt to change, and the wisdom and power to take advantage of the opportunities that change creates
transparent gif
Most people think accountants speak a foreign language. Financial statements, financial analysis and control, break-even analysis, profit improvement, securing the right type of funding and buying and selling a business are all clearly explained and simplified in The Bottom Line.
transparent gif

The blockbuster number one international bestselling phenomenon is back … not that it ever really went away. This easily-read story quickly demonstrates three very practical management techniques: One Minute Goals, One Minute Praisings and One Minute Reprimands.

The One Minute Manager also includes information on several studies in medicine and in the behavioural sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all … it works.

transparent gif
If you're a newbie to marketing, this book can certainly help you. If you've been at it for some time, this book will remind you of what you already know. A useful read
transparent gif
Read one woman's story of the mistakes she made and the lessons learned when she sold a thriving business. Denise Barnes' honesty draws some salutary lessons for us all.
transparent gif
transparent gif