Thanks very much for bringing significant change to my business.
After 18 years running this business, during which time significant growth had occurred, I found that I was working longer and longer hours for less. I had become a bottleneck to the growth of the business.
What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.
Your insight into the issues which were hampering growth in my business and your clear and simple approach to helping me manage the staff and hold them accountable for their actions has released me from the day to day management of the business and enabled me to manage the business by exception.
There is still a lot more to do, and I look forward to your help in getting us through the next phase which is the delivery of new systems and processes which will increase efficiency and therefore profit and giving us the free space to look for new markets to continue the organic growth of the business.
I have no hesitation in recommending you to others who are looking to grow their business.
I look forward to continuing to work with you to develop my business further.