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Smart Support
Phone: 01268 457 814
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>>Effective Marketing
Smart Support Effective Marketing
Understand your products, who your customers are, why they buy from you and how to attract more of them. Click for more
>>Sales Growth
Smart Support Sales Growth
Consider the steps that make up your sales process and what you can do to refine them so that you win more business. Click for more
>>Operational Efficiency
Smart Support Operational Efficiency
Explore how your business can operate more efficiently so that you maximise your output and reduce the resources you need.Click for more
>>Optimising People
Smart Support Optimising People
Find out how to develop great teams made up of talented and motivated people working together to achieve their common goals.Click for more
>>Financial Clarity
Smart Support Financial Clarity
Effective business management starts with your financial numbers, make sure you know what they mean and how you can improve them.Click for more

Training & Workshops

Our range of training programmes and workshops are designed to address the key challenges many small businesses face and can be delivered as part of a group or individually as required and can be grouped together to deliver a wide range of support across all aspects of a business and include.

Introducing the Scale Up Programme

Smart Support and the Kent Invicta Chamber of Commerce are offering a FREE series of interlinked half day training sessions supporting Kent business. Fully funded by the South-East Business Boost programme the focus is winning new business and growing sales. This is a chance to learn from skilled and experienced business advisors without the costs normally involved so you can take your business to the next level. The sessions will cover

  • Making your core business model work
  • Understanding the levers that make marketing work
  • Implementing a winning sales process
  • Winning tenders and contracts

To ensure maximum benefit to you, each session is limited to 12 attendees, ideally with a turnover of £250,000, 5 or more employees and who have the ambition to grow. When the programme completes there is the opportunity of further support in the form of funded 1-2-1 mentoring.

Leadership & Management

If you or your management team have not had sufficient training or built up the experience to enable you to manage your people and build successful teams, this  is for you. Our systematic approach will give you an understanding of how to be an inspirational leader and effective manager to deliver the business plans, growth and success your business deserves.

You will develop your:

  • Leadership & management styles
  • Effective communication
  • Building a team

Business Aspirations and the Business Model

Have you lost sight of why you started your business and what you were hoping to achieve? We will help you refocus and lay out your goals for yourself and your business and show you how to monitor to see whether you are on target. 

  • Setting your goals
  • Understanding accounts
  • The importance of budgeting
  • Refining your business model 

Developing Sales

Are you good at converting the leads you create?  Are you happy with your conversion process?  Have you got a sales process which maximises your sales and can be trained to your sales team?  Our developing sales helps you develop your sales process and manage your sales people.

  • Introducing the sales process
  • Structuring sales meetings
  • Tele-selling tips
  • Sales KPI’s and their importance 


Any business needs to have a marketing strategy and plan to deliver success.  Together we will explore where your business currently is, look at where you would like it to be and how you can achieve this through a focused 10 step approach.

We will:

  • Clarify your  and where it stands in the market
  • Identify your target market and how to meet their needs?
  • Understand your pricing strategy
  • Agree marketing goals and the strategies to deliver
  • Understand marketing spend and how to measure success

Tendering for Success

Tendering for Success helps businesses understand how they can be effective in this key area which with Government initiatives encouraging public bodies to spend locally is becoming increasingly important.  Together we will review how you can find the market opportunities and techniques to ensure that your business is best placed to competitively tender.

This will help you to develop your:

  • Understanding of the tendering market
  • Ensuring compliance
  • Develop you unique selling points
  • Managing the prequalifying & tendering process


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